Digital Delivery Center Back to Walmart.com walmart

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  • Most Common Questions:

    • Where can I get answers on questions about my phone or service?
      You can contact the partner directly that your purchase is from. Each partner has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.
    • What if I don't receive the email containing my PIN?
      Make sure that you are checking the inbox for the email address associated with your Walmart account (your login email address) and that your email inbox is not full. Your PIN will come from walmartonline@e-deliverygroup.com.If you do not see your email within 60 minutes of your purchase, confirm that it was not misdirected to your spam/junk folder. Pins are usually delivered in 90 minutes or, at most, within 48 hours depending on additional order validation required by Wal-Mart or your Credit Card company. You can also go to the following webpage: www.walmart.e-deliverygroup.com and enter your order details as directed (you will need your email address used to order on Walmart.com and your Walmart.ca your billing ZIP code and your Walmart.com order confirmation number).
    • How can I check the value that is left on my PIN or Code?
      You can contact the partner directly that your purchase is from. Each partner has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.
    • How do I return this product?
      There are no returns or refunds on prepaid cellular phone cards or electronically fulfilled PIN numbers.

  • Delivery

    • Where will my purchase be delivered?
      An email containing your PIN or Steps to Access your purchase will be sent to the email address that you used when you placed this order on Walmart.com.
    • When will my purchase be delivered?
      You should receive your email within 60 minutes of completing your order on Walmart.com.
    • Who will the email come from?
      You will receive an email from walmartonline@e-deliverygroup.com.
    • What if I don't receive the email containing my PIN?
      Make sure that you are checking the inbox for the email address associated with your Walmart account (your login email address) and that your email inbox is not full. Your PIN will come from walmartonline@e-deliverygroup.com. If you do not see your email within 60 minutes of your purchase, confirm that it was not misdirected to your spam/junk folder. Pins are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by Wal-Mart or your Credit Card company. You can also go to the following webpage: www.walmart.e-deliverygroup.com and enter the your order details as directed (you will need your email address used to order on Walmart.com, your billing ZIP code and your Walmart.com order confirmation number).
    • What do I do if I receive an email with Steps To Access which take me to a website instead of my PIN?
      Follow the instructions in Steps To Access to get your PIN information. You will need your email address used to order on Walmart.com, your billing ZIP code and your Walmart.com order confirmation number to access your purchase.

  • Accessing Your Purchase

    • What if I don't receive the email containing my PIN?
      Make sure that you are checking the inbox for the email address associated with your Walmart account (your login email address) and that your email inbox is not full. Your PIN will come from walmartonline@e-deliverygroup.com. If you do not see your email within 60 minutes of your purchase, confirm that it was not misdirected to your spam/junk folder. Pins are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by Wal-Mart or your Credit Card company. You can also go to the following webpage: www.walmart.e-deliverygroup.com and enter the your order details as directed (you will need your email address used to order on Walmart.com, your billing ZIP code and your Walmart.com order confirmation number).
    • What do I do if I lose my PIN?
      You can go to the following webpage : www.walmart.e-deliverygroup.com and enter your order details as directed (you will need your email address used to order on Walmart.com, your billing ZIP code and your Walmart.com order confirmation number) to look up your purchase.
    • How do I find my Walmart.com Order Number?
      Refer to the email sent from Walmart or the email with your digital product information sent from walmartonline@e-deliverygroup.com to find the Walmart Order Confirmation Number. You can also log in to your Walmart.com account and navigate to your order history where you will see all of your Walmart.com orders listed.
    • What if the search page gives me an error that says : "Your digital product was not found with the information you entered"?
      This means that the details you entered to find your purchase are either incorrect or your order hasn't been processed yet. Try back in a few minutes if it is close to the time you placed your order or verify your correct order details from your Walmart.com account. If you paid for your purchase with a gift card or PayPal account, you are still required to enter an email address during the order process and would have received an order confirmation number from Walmart.com when making the purchase. You will enter these details on the Digital Delivery Center website. Your ZIP code will actually be your shipping ZIP code in this case since you didn't enter your billing information.
    • What if my Code has the message: "Your digital product is in process, please check back later"?
      This means that your eGift Card code is still being generated and if there are no issues, should be emailed to you shortly. Try back in 10 minutes.
    • What if my Code has the message: "This order was not valid and has been cancelled"?
      This means that your order had some issues during processing. You will receive an email from Walmart.com confirming the cancellation.
    • What if my Code has the message: "This item has been returned"?
      This means that your code was returned. You will receive an email confirming the return from Walmart.com.
    • What if I used a Walmart gift card or PayPal account to pay for my purchase?
      You are still required to enter an email address during the order process and would have received an order confirmation number from Walmart.com when making the purchase. You will enter these details on the Digital Delivery Center website. Your ZIP code will actually be your shipping ZIP code in this case since you didn't enter your billing information.
    • What if I ordered as a guest on Walmart.com?
      You are still required to enter an email and shipping address during the order process and would have received an order confirmation number from Walmart.com when making the purchase. You will enter these details on the Digital Delivery Center website. There will not be an order history for you to look up your order details when ordering as a guest.
    • How can I find my Walmart Order Number?
      You can refer to the email sent from Walmart or the email with your digital product information sent from walmartonline@e-deliverygroup.com to find the Walmart order confirmation number. Or you can login to your Walmart.com account and look up your order in your order histor

  • Redemption

    • How do I redeem the value I purchased?
      The email will contain redemption instructions specific to the partner you purchased from; follow the Steps to Activate. Be sure to save your email with instructions until after the value is credited to your account. You will either receive a PIN with Steps to Activate your purchase in the email or you will be directed to a website to access your purchase.
    • How quickly will I be able to use purchase?
      You can use the PIN immediately after you receive it by following the instructions in your email.
    • How can I confirm that the value was added to my account?
      After redeeming, each partner has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.
    • How can I check the value that is left on my PIN or Code?
      You can contact the partner directly that your purchase is from. Each partner has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.

  • Gifting

    • How can I gift a PIN or Code to someone else?
      Access your purchase through the Digital Delivery Center at www.walmart.e-deliverygroup.com. Click the Send as Gift button next to the Code you would like to gift. Fill out the required fields (the recipient's email address) and select Send. You can gift a code as many times as you like, but it can only be used once
    • How can I check that I sent the gift to the correct email address?
      You will see a message in orange just above the Order Number that will show you the email address you just sent the gift to. If you return to the website at a later time and search for your order, you will be able to see the email address and the most recent date the gift was emailed by clicking on the Code.
    • What if I receive an error that the gift email address is invalid?
      Check that you are sending to the correct email address and that you have filled out the Recipient's Email Address properly.

  • Returns

    • How do I return this product?
      There are no returns or refunds on prepaid cellular phone cards or electronically fulfilled PIN numbers.

  • Other

    • Where can I get answers on questions about my phone or service?
      You can contact the partner directly that your purchase is from. Each partner has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.
    • How can I check the value that is left on my PIN or Code?
      You can contact the partner directly that your purchase is from. Each partner has a different method for contacting them with questions. Please follow these instructions provided in your email or in the redemption instructions for contacting them.

  • Still Need Help?

    • What if none of the above can answer my questions?
      Contact Walmart Customer Service by accessing this link: here.